Question: Can I order by phone?
Answer: All orders are accepted only online through the website. We do not accept orders by phone.
Question: I have a promo code, how do I use it?
Answer: The code must be applied before completing the order. There is a special field for it, as well as an "apply" button, so it can be reflected correctly.
Question: Why is an additional fee charged when choosing cash on delivery?
Answer: Due to an increase in fees for this type of service by the couriers, we had to introduce this fee.
Question: Do you deliver with Econt?
Answer: Currently, we only deliver via the courier company SPEEDY.
Question: I can't select a Speedy office, what should I do?
Answer: Office selection is made after you complete the order.
Question: I can't complete my order, what should I do?
Answer: There are two reasons why an order cannot be completed:
- exceeded kilograms;
- the minimum order value of 35 BGN has not been reached.
Question: Do you have a retail store where I can buy your products?
Answer: For now, we are only online. You can find some of our products in our partner network. For more information, see here.
If you can't find an answer to your question, don't hesitate to contact us at email: onlinesales@evoo.bg or phone 088872277
